Teaching your Front-line How to Ask BSA Questions?

Guidance to Front-Line Staff on How to Ask BSA Questions

Learn the responsibilities of front-line staff on how to respond for BSA questions. Register for the live webinar today.

Teaching your front line how to ask BSA question? This Bank Secrecy Act training will explain how to train your front line staff to ask BSA questions. It will cover Currency Transaction Report (CTR), Monetary Instrument Log (MIL) and Suspicious Activity Report (SAR) scenarios and questions and much more.

Front-line employees are your first line of defense against money laundering. But in too many cases they’re near the back of the line with regard to training. This webinar brings together experts who share practical tips and strategies for bringing compliance concepts down to the rank-and-file, protecting your institution in the process.

Learning Objectives:

• Establishing compliance training programs for new hires
• Creating ongoing education programs and performance metrics
• Developing independent testing of training effectiveness

Front-line Fundamentals of this fast-paced webinar is all about expertise and performance. Focusing on the key issues the front-line must manage effectively every day, Front-line Fundamentals, will heighten awareness, teach techniques and provide information concerning selling, service delivery and compliance follow-through.

You will learn how to stay alert for money laundering scams, understand the critical pieces to REG CC and BSA for the front-line, turn a complaint into an opportunity, manage difficult questions and people like a pro, convey in customer-friendly language the why’s and how’s associated with policies and regulations, quickly identify what products/services are a good match for your customer, improve your persuasion skills, master the art of referrals and do your part to increase investments, deposits and loans, increase your cross-selling ratios and tie the customer to your bank.

For more details please visit us at: Teaching your Front-line How to Ask BSA Questions?